• computer
  • mobile device
  • tablet

ONLINE AND MOBILE BANKING APP UPGRADE

Beginning July 11th, our current online and mobile banking services will be upgraded to our new seamless DIGITAL BANKING platform. Digital Banking is First United Bank’s integration of convenient and powerful banking features into a single platform that looks and functions the same, whether you use a mobile device or computer.

How It Works

Digital Banking Transition from Online Banking and Mobile Banking.

What Is Different About Digital Banking?

What To Expect

Digital Banking Customers will use the same username and password to access DIGITAL BANKING both online and through the First United Mobile App.

With the new DIGITAL BANKING platform, Online Banking customers will have access to the same premium features and benefits we offer through our First United Mobile Banking App, including Pay It Now, Picture Bill Pay and Debit Card Management.

The enhanced Online Banking platform will now have the same look and feel as our award-winning Mobile Banking App.

This means that no matter what electronic device you are using, your DIGITAL BANKING experience at First United Bank will be the same.
Digital Banking works with any electronic device you are using.

How To Enroll In Digital Banking

Your enrollment process is determined by your current Online Banking and/or Mobile Banking App use. Please use the flowchart below to determine your enrollment instructions. Once enrolled, you will use the same login credentials to access DIGITAL BANKING from your PC, laptop or mobile device.

Features & Benefits

What You Can Do With Digital Banking
  • Accounts

    1. View imaged statements in your transaction history from your PC, tablet or mobile phone.
    2. Use the camera on your mobile device to snap a photo of receipts and warranties and upload them to your transaction history for reference.
  • Make a Deposit

    Securely deposit a check from your PC, tablet or mobile phone by taking a photo of the check with the camera on your mobile device. Upload the image to DIGITAL BANKING from your PC, tablet or mobile phone.

  • Pay It Now

    Quickly and securely send money from your account to anyone, anytime, anywhere using just an eMail address or phone number.

  • Picture Bill Pay

    1. Securely pay bills using Picture Bill Pay by uploading photos of bills to your mobile device or PC.
    2. Schedule payment dates in advance.
    3. Set up recurring payments to individuals or businesses requiring either paper or electronic payments.
    4. Make expedited or same day payments.
  • Debit Card Management

    1. Temporarily suspend the use of your debit card to prevent unwanted purchases or withdrawals. Reactivate your card at any time to resume normal activity.
    2. Deactivate your card to keep your funds safe while not in use.
    3. Shut your card off immediately without having to contact the Bank.
    4. Have peace-of-mind should your debit card be lost or stolen.
  • Transfers

    Easily transfer funds from one account to another with a click or tap on your PC, tablet or mobile phone.

  • Account Reporting

    Quickly and easily create your own account reports based on date ranges or transaction history.

  • Stop Payment

    Quickly issue stop payments on pending checks.

  • Statements

    View up to 7 years of imaged statements.

  • Bill Pay

    1. Make bill payments.
    2. View your bill pay history.
  • Money Manager

    View a real-time snapshot of your entire personal financial portfolio on your PC, tablet or mobile phone through our personal financial management tool called Money Manager.

  • Check Reorder

    Order checks online without having to contact the Bank.

  • Secure Messaging

    Securely send questions regarding your account directly to a Customer Service Representative.

  • Manage Users

    Control who has access to DIGITAL BANKING by adding or removing users.

Share A Meal Now, Split the Tab Later with Digital Banking.

Frequently Asked Questions

Learn About Digital Banking

Because we’re a Bank that’s about people, and not products, we’ve been focused on creating a digital banking experience that will enhance and expand everyday banking for our retail and business customers. Digital Banking is First United Bank’s integration of convenient and powerful banking features into a single platform that looks and functions the same, whether you use a mobile device or computer.

 

DIGITAL BANKING customers will use the same username and password to access DIGITAL BANKING both online and through the First United Mobile App. The new platform allows users to have access to the same premium features and benefits we offer through our First United Bank Mobile Banking App such as: Pay It Now, Picture Bill Pay and Debit Card Management. The enhanced Online Banking platform now has the same look and feel as our award-winning Mobile Banking App. This means that no matter what electronic device you are using, your DIGITAL BANKING experience at First United Bank will be the same.

 
  • Mobile Device: Go to the Google Play or Apple Store on your tablet or mobile phone. Search for the First United Bank (TX) App and click Install. Click the “New Mobile User? Tap to Register” option and answer the security questions to enroll. You will be asked to create a username and password. Do not include the leading “0” of your account number, if applicable.
  • Online Browser: Go to www.FirstUnited.net and locate the “Enroll” button located in the top right-hand corner of the screen. Answer the security questions and select a username and password. Do not include the leading “0” of your account number, if applicable.
 

The new DIGITAL BANKING platform is not compatible with mobile phone browsers. To access your accounts from your mobile phone, you must download the First United Bank Mobile App.

 

If you are accessing DIGITAL BANKING for the first time on a new PC or mobile device, you will be asked to verify the device using Authentication/Security Code.

 

Authentication/Security Code is an automatically generated unique passcode that provides an additional layer of protection that safeguards sensitive information and certain online banking transactions. Authentication/Security Code is required for login authentication and certain transactions.

 

This is a browser setting that needs to be changed. For assistance, please contact Electronic Services at (855) FUB STAR (382-7827).

 

High value transactions will require an Authentication/Security Code to reduce the risk of fraudulent activity.

 

In order to reset or update the Authentication/Security Code phone numbers and/or email address, please call a Customer Service Representative at (855) FUB STAR (382-7827).

 
Passwords require a minimum of:
  • 8 characters or more
  • Include at least 1 upper case letter
  • Include at least 1 number
  • Include at least 1 lower case letter
  • (! @ # % $ ^ & * _ + - = ( ) [ ] { } \ : ; , . / ?)
 

Due to the changing technology and security issues, older versions will not be compatible with our websites or our DIGITAL BANKING platform. A list of current browsers that we do support include: Internet Explorer 11, Edge, Firefox 27, Chrome 38, and Safari 7 (desktop). Browsers must be updated to these versions, or newer, to access DIGITAL BANKING.

 

DIGITAL BANKING includes all accounts on which you are a signer. Any accounts that you prefer not to see can be “hidden” using settings. Look for settings under the Tools Menu on the top right of your screen Tool Setting on the top right of your screen in your Digital Banking App. Then click the gear icon next to each account you would like to hide, Tool Setting on the top right of your screen in your Digital Banking App.. Click or tap the button next to Hide account.

 

The conversion to DIGITAL BANKING did not allow us to save the original order of accounts listed. You are able to reorder them and they should remain listed correctly going forward. To change the order please go to the Tools Menu on the top right of your screen Tool Setting on the top right of your screen in your Digital Banking App. and select Settings, then choose Change Account Order. Click the up or down arrows to rearrange to your preferred order.

 
  • First United Bank Customer: If you were able to see accounts that you are not a signer on, but did have access to prior to July 11th AND you are a current customer with First United Bank, you will need to be added to the account or have an account holder on the account set you up with credentials using the “Manage Users” feature.
    • You cannot use your current login credentials to access an account you are not a current signer on. This will be a separate user ID and password.
  • Not A First United Bank Customer: If you were able to see accounts that you are not a signer on, but had access to prior to July 11th AND you are not a current customer with First United Bank, you will need to be added to the account or have an account holder on the account set you up with credentials using the “Manage Users” feature.
 

Any previous nicknames set through the mobile app will override the nicknames for Online Banking. To change the nicknames, click Settings under the Tools Menu on the top right hand corner Tool Setting on the top right of your screen in your Digital Banking App. and select the account you wish to change. Then, select the pencil on the right hand side to edit your account nickname.

 

Previous alerts did not convert over and will need to be reset to begin working again. To setup your alerts click the Tools Menu on the top right corner Tool Setting on the top right of your screen in your Digital Banking App. and select Alerts under the Personalize Menu. Then, follow steps 1 and 2 to configure how you want to be alerted and which alerts you would like to receive.

 

For security purposes, automatic alerts are sent to you when you change your phone number, eMail or password.

 

All recurring internal transfers were converted to the new system and will continue as previously set. Please confirm your recurring internal transfers for accuracy after the migration.

 

All recurring external transfers were converted and will be available through the new Bill Pay feature.

 

Previous external accounts that do not have recurring transactions did not convert over and therefore will need to be re-added through the Bill Pay feature. Click on Bill Pay and complete the enrollment and challenge questions. Click on the “Pay a Person” tab and choose the “Direct Deposit (Electronic)” option. Complete the information for the external account and submit your transfer.

 

eBill is a feature where the bill pay system logged in to your account at the biller’s site and downloaded your bill. Because we don’t have your credentials for the biller site, we are unable to convert eBills. All eBills will need to be re-added to DIGITAL BANKING.

 

Yes, you are able to export your account history. Retail accounts will export to Quicken or a CVS file. In order to use Quickbooks, we will need to update your account to the business platform. Please contact Electronic Services at (855) FUB STAR (382-7827) for assistance.

 

The font could possibly be oversized due to the font settings on your mobile device. This can be changed through the general settings on your device.

 
  • Manage Users:
    Ability to designate other users access to your accounts.
  • Secure Messaging
    Communicate with our staff through DIGITAL BANKING via secure messaging. All messages will be sent and received through this feature safely and securely.
  • Account Reporting:
    Create your own reports based on date range, check number, amount range, and/or debit vs. credit.
 

Loan advances are no longer available through DIGITAL BANKING. call your Banking Center to speak with a Retail Service Representative regarding your request.

 

For Electronic Payments, funds will always debit your account 2 business day prior to the due date to insure the payee receives payment on the due date. For check payments, funds will not debit your account until the check is presented for payment by the payee.

 

This feature was previously available on both platforms. We are working diligently to determine if it can be added back to DIGITAL BANKING. We appreciate your patience as we work with our vendors to find a solution to this issue.

 

We are working diligently to get this reinstated. You can call Customer Service (855) FUB STAR (382-7827) or your Loan Officer anytime to receive your current accrued interest amount.

 

We are working diligently to get this corrected. You can call Customer Service (855) FUB STAR (382-7827) anytime to receive the image you need via eMail or fax.

 

For questions or additional help, please contact a Customer Service Representative at (855) FUB STAR (382-7827).

DIGITAL BANKING IS HERE.

If you have any questions regarding DIGITAL BANKING please call (855) FUB STAR (382-7827) to speak with a Customer Service Representative.